General.
Transactions made through the website https://tienda.strobel.cl (the "Site") are bound by these terms and conditions (the "Terms and Conditions") and applicable national laws.
Acceptance of the Terms and Conditions is an essential requirement for purchasing on the Site. By accepting these Terms and Conditions, users declare that they have informed themselves clearly, comprehensibly and unequivocally of these Terms and Conditions, and that they have had the possibility to store and print them.

Strobel's representative
For all legal purposes and for the purpose of allowing Site users to communicate with the company ("Strobel"), Matias Ricardo Strobel Reichert, Recoleta, Santiago, is appointed as Strobel's special representative.

Contact e-mail: [email protected]

Contact telephone number: (+56 2) 2621 1411.

Cookies on the Site.
A "cookie" is a small file that is stored in the user's browser when accessing certain websites.

Strobel uses cookies to improve knowledge about the use of the Site and to provide information to customers regarding their browsing preferences and patterns.

A cookie collects information about browsing habits, without accessing a user's personal data. This anonymous browsing data may be shared by Strobel with its business partners in order to provide better services.

Cookies" are "session" when they are deleted once the user closes the Web browser and "persistent" when they remain on your computer for a period of time defined by the cookie manager.

Cookies can also be first-party cookies when they are managed by the Site itself or third-party cookies, when they are sent to the user's computer from a different website.

The Site stores own and third party cookies in order to adjust the content to your interests and facilitate your access.
Strobel, uses third-party cookies to collect information and subject it to statistical processing, for this purpose, the services of Google Analytics (the "Server") are used. Once the user reconnects to the Site, the Server will recognize the number stored in "cookie", as indicated, providing anonymous information referred to. The procedures are managed and controlled exclusively by Google Analytics.
The user may, at any time, revoke consent to the use of "cookies" by deactivating them, through the privacy/security options of his/her browser. For more information, please consult the help provided by your browser:

  • Internet Explorer.
  • Mozilla Firefox.
  • Google Chrome.

User Registration.
The user who wishes to make purchases through the Site must register by providing personal data relating to your national identity card, address and telephone number. The user guarantees the authenticity, accuracy and validity of the registered data.
The user's registration on the Site implies knowledge and acceptance of the Terms and Conditions.

Use of Personal Data.
The information provided by the user will be stored under high security standards, treated in accordance with the law and for the sole purpose of completing transactions on the Site and improve the work of information and marketing of the products offered. In no case may they be communicated or transferred to third parties, except to persons or companies related to Strobel.
In case of purchases of products sold directly by partner stores, personal data may be provided for the sole and exclusive purpose of dispatching the products.
The registered user may exercise their rights of information, modification, deletion, cancellation and / or blocking of personal data when it deems appropriate, as provided in Law No. 19,628 on Protection of Privacy.
Strobel makes available to the user an email address and technological means on the Site available to it for the purpose of modifying and / or correct their personal data.

Secret Password.
Once registered, the user shall create a secret password, which shall allow him/her to make purchases on the Site in a secure manner. The correct use and confidentiality of the secret password is the absolute responsibility of the user. The user will have the possibility to change the secret password, for this he/she must follow the instructions and procedure established in the Site.

Promotional or Advertising Communications.
The user authorizes the sending of promotional or advertising communications sent by e-mail, notwithstanding the above, at any time, the user may request the suspension of the same, by clicking on the link provided for this purpose. Strobel may take up to seven days to process your request.

Use of the Site.
The Site provides the user with clear and precise instructions for making purchases through the Site. The mere fact that the user makes purchases by following the instructions contained in the Site demonstrates that Strobel fully complies with what is expressed in this point.

Methods of Payment.
Only the following payment methods may be used on the Site:

  • Bank credit cards Visa, Mastercard, Magna, Diners Club International or American Express, issued in Chile or abroad.
  • Bank debit cards under the Mercado Pago system, issued by national financial institutions.
  • PayPal.

Purchases made through any of the cards accepted on the Site shall be subject to the provisions of the Terms and Conditions and the stipulations of the respective opening contracts signed by the users with the respective financial institutions or companies, which prevail over this instrument. Thus, Strobel shall not be held responsible for any liability that may be assigned to it by virtue of such contracts.

Payment by credit card will be made through WebPay or Mercado Pago, electronic payment systems that automatically charge the user's bank account in a fast and secure manner.
Users' personal information is stored on servers or magnetic media that maintain high security standards and, in particular, users' credit card data is stored in encrypted form.

Strobel does not store credit card data registered by users at the time of payment.

The users may, without any expression of cause and, at any time, use any means of payment on the Site to make their purchases."

Formation of Consent.
The acceptance of offers or purchases made on the Site shall require prior confirmation and validation by Strobel, which, together with the general requirements established by law, shall be an essential element for the formation of consent. For the purpose of confirming the transaction Strobel shall verify:

  • That it has, at the time of acceptance of the offer, the products in stock.
  • That it validates and accepts the means of payment offered by the user.
  • That the information registered by the user on the Site matches the information provided at the time of purchase.

Strobel shall send written confirmation of its validation to the e-mail address registered by the user on the Site, or by any other means of communication that guarantees the user's due and timely knowledge of such information, which shall be previously indicated on the Site.

The consent shall be understood to be formed once the written confirmation has been sent to the user and at the place where it was sent, that is, 669 San Gerardo Street, Recoleta - Chile.

Visiting the Site does not impose any obligation on the user, unless he/she has unequivocally accepted the conditions offered.

Conditions of the offer.
The products, prices and conditions offered will be in force as long as the users can review them on the Site. Strobel may modify the information provided, at any time and without prior notice until it receives acceptance of an offer from any user.

Coupons and special discounts.
Coupons provided by Strobel or third parties may be used.

In the event that a user uses coupons as a means of payment, they may be used only once and for the value to which the amount of the coupon corresponds.

Discounts provided through coupons are not cumulative with each other, nor with other promotions.

Some coupons may have limitations such as, but not limited to: amount of use, minimum consumption or expiration date.

If you wish to obtain more information about the conditions/limitations of your discount coupon, you can contact our customer service by calling (+56 2) 2621 1411.

Dispatch of Products.
The products purchased will be shipped to the address that the user has indicated when registering on the Site and according to the conditions set forth in the section Delivery Times and Costs.

Some products may be sold and shipped directly by associated stores. In this case they will be shipped separately according to the terms, costs and conditions established at the time of purchase.

Returns and Exchanges.
Instructions and specifications for product returns and exchanges are available in the Returns and Exchanges section.

The requirements for any exchange or return are as follows:

Request it within 3 months from the date the product was received, in case of deficiencies in manufacturing, workmanship, materials or, in case the product is not entirely suitable for the use or consumption for which it is intended or for which Strobel would have indicated in its advertising.
The product must be unused, with labels, in perfect condition and must have the original packaging.
Products sold and shipped directly by partner stores through the Site shall be subject to the return conditions of each store and in accordance with current legislation.

Manufacturer's Warranty.
With respect to products with additional warranty provided by the manufacturer, indicated in the section Warranties, the user must first exercise their rights against them and then in accordance with the provisions of the Terms and Conditions.

Conditions of Sale of products through Associated Stores.
The Partner Stores (or Marketplace) are a system for the sale of products online, by virtue of which Strobel makes its Site available as a channel for the sale and promotion of products from different suppliers (the "Stores"). The Site operates as a virtual showcase for the Stores to increase their online sales.

Under the MarketPlace modality, it is the exclusive responsibility of the Stores:

The management of the stock of available products. For the same reason, in the description of the product offered by the aforementioned modality, the following note is incorporated:
"Sold and delivered by (name of the Store)".

The price at which the product is offered on the Site; and the management of the order and the delivery of the purchased product to the Client.
Accordingly, Strobel acts only as an intermediary and the aforementioned activities are outside its sphere of control. In short, Strobel is only responsible for:

Generating online traffic of the Shops' products on the Site;
Customer service with respect to the Stores' products offered on the Site; and Reverse logistics of the Stores' products offered on the Site.
Once the purchase has been made through the Marketplace, Strobel shall send written confirmation of its validation to the e-mail address registered by the user on the Site, or by any other means of communication that guarantees the user's due and timely knowledge of such information, which shall be previously indicated on the Site.

The previously indicated confirmation, in the case of purchase made through Marketplace, will contain among other mentions, the following information in a clear and visible manner:

"We received your order and we are processing it. If you purchased from a Partner Store, remember that it must validate the data and stock availability of the product".

In case the product is not in stock, Strobel will proceed to a full refund of the money paid for the product, within a maximum period of 10 working days.

Strobel's Return or Exchange Option
Strobel provides all users of the Site the option to exchange or return products without cause or for reasons attributable to personal taste or appreciation of the user, within 30 days from the date on which the product was received.

Site Security.
Strobel maintains high security standards in the purchase of products by virtue of the use of SSL (Secure Sockets Layer) technology that ensures both the authenticity of the Site and the encryption of all information provided by users.

In the event of difficulties that prevent or delay the purchase of products, Strobel will take the necessary measures, according to the technological means available, in order to normalize the continuity and normal operation of the Site.

Telephone Sales.
Strobel makes available to its customers a telephone sales system for the purchase of products offered on the Site. The Terms and Conditions are applicable to such transactions in the same way as in the case of direct purchase through the Site.

To use the aforementioned telephone sales system, the customer must contact us at the following telephone number

(+56 2) 2621 1411.

Validity of the Terms and Conditions.
The Terms and Conditions shall be effective from the date of their notarization and until they are modified and notarized by a new instrument.

These Terms and Conditions were notarized at the Santiago Notary Office of Mr. Alberto Eduardo Rojas Lopez.

Jurisdiction.
The legal capacity of Mr. Matias Ricardo Strobel Reichert, to represent Strobel Ltda., is recorded in a public deed dated July 23, 2015, executed before the notary public Eduardo Avello Concha.